Healow

What Is Healow?

Healow® (health and online wellness) is a digital health platform that connects patients, healthcare providers, and payers. Its goal is to improve patient engagement, make healthcare more efficient, and simplify the way people access care in today’s digital environment. Healow is widely used by practices, hospitals, and health systems as part of their workflow and patient support tools.

Healow’s Approach to the Patient Journey

Healow is designed to cover many steps of the healthcare process, including:

Searching and Records (PRISMA): A health information search engine that helps providers quickly access patient records for more informed care decisions.
Appointments (healow Open Access®): Online self-scheduling that lets patients book visits without phone calls.
Check-In (healow CHECK-IN™): A contactless process that streamlines previsit steps such as forms and insurance updates.
Telehealth (healow TeleVisits™): Secure video visits for patients who prefer or need remote care.
Billing (healow Pay™): Online payment options for copays and balances.
Follow-Up (Messenger & Insights): Automated reminders, surveys, and payer tools to reduce gaps in care.
Remote Patient Monitoring: Device-based data collection for ongoing health management.

These features aim to make healthcare more coordinated while giving patients more control over their own health information.

Healow Laboratory Services

In addition to digital tools, Healow supports on-site laboratory testing for established patients at participating practices. This service is designed for convenience and integration:

On-Site Blood Draws: Patients can complete lab tests during their office visit instead of traveling to an outside facility.
Partnerships with Labcorp and Quest Diagnostics: These trusted laboratories process the tests, ensuring reliable results.
Integrated Results: Lab findings are delivered directly into the patient’s Healow portal or app, where they can be reviewed alongside other health data.
Insurance Billing: Most tests are billed through insurance, with practices typically charging a small convenience fee for the on-site draw.

By connecting lab results to the same platform patients use for scheduling, telehealth, and payments, Healow reduces delays and makes test results easier to track over time.

Why Healow Matters

From a patient perspective, Healow represents an effort to simplify healthcare interactions: scheduling becomes easier, lab results are easier to access, and communication with providers is more consistent. From a provider perspective, it reduces administrative burden and supports more data-driven care.

Key Takeaways